Case Studies
BPO Case Study
In order to get rid of system inefficiencies and to overcome the claim life cycle , Insurance Support World decided to make significant changes in the company’s key processes. By making use of some business strategies such as effective communication, implementation of six sigma approach, distributing workforce processes and flawless tracking systems, ISW was not only able to enhance the quality and productivity but also bring about a fall in the overall operating cost…
Customer: US based Insurance Wholesaler
Insurance Support World was shortlisted as a preferred partner to support their requirements. We devised solutions where customer focuses on the expanding the market and Insurance Support World provides all the back office support. A core team was setup to understanding the customer requirements, systems and processes. An onsite transition manager assisted in the knowledge transfer and seamless transition of tasks to Indian operation in a phased manner…
Latest Blogs
Build your understanding of the insurance worlds’ trends, technology and disruptions
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Marketplaces are rife with the frenzy caused by disruptions that include COVID-19, the ongoing Russia-Ukraine fallout, and the resulting threats of global recession on one hand, and digital convergence on the other. Most insurers have pivoted well and are growing by widening and diversifying their product offerings to meet the requirements of this ‘new world’....
Decoding The Importance of Customer Centricity in The Insurance Sector
A customer’s experience is the single factor that has the biggest impact on their loyalty. According to the State of Connected Customer survey, 84% of customers believe that a company’s customer experience is just as crucial as its goods or services. Despite this, there is an enormous gap between what customers want and what most...
Everything you Need to Know About Insurance Business Process Outsourcing
Several issues plagued the current insurance industry landscape. On the one hand, insurers have to contend with strict laws and fierce competition. They struggle with shrinking operational margins. Customers’ rising expectations for top-notch services make navigating the market even more difficult. Operating in such a setting is challenging, and you will need more than just...
ISW brings over 15+ years of industry experience and a team of 500+ professionals serving a wide range of clients worldwide, leveraging our insurance niche skills, expertise, and experience for higher operational productivity and process optimization.
ISW acts as a partner in growth by adding value to unleash your limitless potential.
Since 2009, global experience in delivering insurance BPO solutions
Skilled team of experts with proven success in generating process efficiencies
Well-defined workflows to reduce delays and errors
24x7 operations to deliver the time zone advantage
Creating operational efficiencies and growth opportunities within your organization
Cost-effective services in keeping with competitive industry standards
