Our Insurance BPO Services

Insurance Support World is a leading BPO insurance services provider serving clients across the globe. Embracing digital tools, enhancing customer experience, and meeting complaint risks while maintaining operational margins are blurring the lines of success for insurers. Our insurance BPO services provide a headspace to innovate, address these challenges, and optimize processes.

Insurance Support World encourages insurance businesses to widen the reach and scope of their services to address the needs of all types and sizes of markets. We help optimize business operating models to fit into an efficient, optimized, sustainable structure to be agile and future-ready.

ISW’s insurance BPO services are designed to meet the very needs of the evolving insurance industry. Our insurance bpo services are end-to-end, resilient, and adaptable to fit the diverse requirements of insurers and reinsurers. We harness the power of domain-driven design to establish operating models that are lean, agile, and outcome-oriented.

New Business and Underwriting Support

  • Channel Support
  • Quotes
  • Premium Calculations
  • Sales / Quotes acceptance & Conversion
  • Actuarial Support
  • Exposure Assessment
  • Underwriting Support
  • Verification / Validation
  • Fulfilment
  • Follow up
  • Policy Issue
  • New Business Rating

Policy Administration

  • Policy Changes
  • Certificate Issuance and Re-issue
  • Adjustments / Endorsements / Rider & Coverage Changes
  • Lapses
  • Renewals and Quotes
  • Cancellations
  • Remittance
  • Reconciliations
  • Refunds
  • Billing
  • Premium Mode Change
  • Bank Changes
  • Premium Audits

Broking Services

  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration
  • Claims
  • Data Analytics
  • Business Intelligence and Insights

Claims Management

  • Claim Setup
  • Liability assessment
  • Adjudication
  • Supply chain management
  • Subrogation and Recoveries
  • Claim Settlement
  • Claims Audit
  • Reserving
  • Personal Injury claims
  • Fraud Checks
  • 3rd Party Payments
  • Debt management

Legal Services

  • Personal Injury Claims Processing & Litigation Support
  • Regulatory Research
  • Contract Management & Corporate Legal Services
  • Company Secretarial Services
  • Research Support
  • Legal Transcriptions

Insurance Accounting

  • Accounts Payable
  • Accounts Receivable
  • Financial Reporting
  • Regulatory Reporting
  • Payroll Processing
  • Treasury
  • Capital Management
  • General Ledger
  • Financial Planning and Analysis
  • Asset Management
  • Commissions Management
  • Policy Holder Accounting
  • Investment Reporting
  • Tax Preparation

Insurance Analytics

  • Distribution Analytics
  • Product Performance
  • Marketing Analytics
  • Claims Analytics Reserving
  • Underwriting Analytics
  • CAT Modelling Pricing

Certificate of Insurance

  • Processing COI
  • COI Management
  • COI Validation
  • Renewal Requests and Compliance Reporting
  • Revise Certificates After Renewals

Who We Serve

Insurance Company


Our top-notch services for carriers range from new-business setup to policy administration, maintenance, and servicing to claims management and renewals.
Insurance MGAs Icon


We assist MGAs in managing their regular back-office tasks through personalized outsourcing solutions that help in maximizing revenue and market reach.
Insurance Wholesalers Icon


We have mastered domain expertise and adapted market smartness to help wholesalers outperform in their segments and increase their income.
Insurance Retail Brokers

Retail Brokers

We help retail insurance brokers across all the major products and services spanning different world zones, eventually maximizing their returns and minimizing risks.

Optimize Your Business Growth by Hiring a Team of Experienced Professionals

Insurance BPO Services

Why Choose ISW For Insurance BPO Services?

Insurance Support World has been catering to a broad spectrum of insurers and reinsurers in world geographies. With our proven delivery and engagement commitment, our insurance bpo services are best suited to be your strategic partner in your journey to be a leading insurance player in the industry. Our Insurance Business Process Outsourcing Services Include:

Domain-led process optimizations bring positive outcomes for our clients
Global clientele provides deep ecosystem understanding
End-to-end service delivery excellence transform business functions
Platform-agnostic 360-degree technology support enables swift operations
Senior-level engagement commitment brings accountability and continuous supervision


Insurance Support World, our partner in back-office service for core insurance functions, has been instrumental in bringing significant efficiency into our processes. What started with streamlining data at the input level, and restructuring process flows to cut out non-value-added activities, gradually led to the emergence of revised operating models that are lean and which make efficient use of resources. These have reduced our operating costs significantly giving us better profitability.
Insurance AgencyHouston, Taxes
When we started working with Insurance Support World, our processes were cumbersome and time-taking. This was especially true for our claims management and our commissions management functions. Verifications, allocations, payments took a long time to process resulting in high costs. The ISW team streamlined these, brought in efficiency and flexibility that stabilized and strengthened the processes, and enabled us to focus into new-markets strategies.
P & C Insurance AgencyMiami, FL
We have been working with Insurance Support World for more than two years now. Through this period, they have automated a whole bunch of the processes that were tedious and time-taking, including processing of forms and follow-ups. With the processes getting smarter and more efficient, our customer experience metrices have improved. On the whole, we have been able to carve out a niche for ourselves in the traditional carrier segment.
An Insurance BrokerSan Jose, California
Insurance Support World has helped us redesign our routine back-office processes, making them straightforward and intuitive for policyholders. These have, in turn, resulted in heightened customer delight, giving us a lot more good name in the market. We attribute a large chunk of our business growth in the last two quarters to increased confidence and repeat business of our clients. Team ISW sure have set us on the right path!
An Insurance WholesalerPhoenix, Arizona
We have been able to deliver seamless experience to our customers across multiple channels owing to the sturdy backend support by Insurance Support World. They have given us an edge with respect to documentation management, data management and customer service. And so, despite the problems posed by the pandemic, we have been able to increase our customer base across existing and new states. All on the basis of our strong back-office. Thanks ISW!
An Insurance CarrierNorfolk, Virginia

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Build your understanding of the insurance worlds’ trends, technology and disruptions

ISW brings over 15+ years of industry experience and a team of 500+ professionals serving a wide range of clients worldwide, leveraging our insurance niche skills, expertise, and experience for higher operational productivity and process optimization.

ISW acts as a partner in growth by adding value to unleash your limitless potential.

Since 2008, global experience in delivering insurance BPO solutions
Skilled team of experts with proven success in generating process efficiencies
Well-defined workflows to reduce delays and errors
24x7 operations to deliver the time zone advantage
Creating operational efficiencies and growth opportunities within your organization
Cost-effective services in keeping with competitive industry standards
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