End-to-end Insurance
Outsourcing Services
In recent years, risk management has been undergoing a sea change owing to risks brought forth by the pandemic, human conflicts, and erratic weather behavior. These have necessitated the re-working of risk modelling by insurers, and in the re-imagining of their operating models. To combat these pressures, insurance outsourcing services has become a prime consideration for insurers around the world.
ISW has been at the forefront of the operations’ optimization movement enabling organizations to transform their operations by reducing costs, and increasing flexibility and profitability. Our insurance outsourcing services help drive efficiencies, profitability, and growth in operations by increasing processing productivity, increasing the speed of product launches, and enhancing customer experiences. At ISW, the overall aim is to harness the powers of human ingenuity and technological advancements to establish sustainable lean processes that strengthen the core of an organization, and provide it a sturdy pad to grow.
New Business and Customer Acquisition
- Agency and Broking Services
- Contracting
- Renewals
- Commissions
- Billing
- Campaigns Management
- Data Analytics
Underwriting and Policy Admin
- Underwriting Support
- Quotes, Binders, Submissions
- Policy Setup and Issuance
- Mid-term Adjustments
- Credit Control
- Cancelations
- Renewals
- Endorsements
- Compliance support
- Certificate Re-issue
- Lapses
- Renewals and Quotes
Broking Services
- Prospect Profiling
- Placement and Submission Support
- Invoicing
- Policy Administration
- Prospect Profiling
- Placement and Submission Support
- Invoicing
- Policy Administration
Claims Management
- Claim Setup
- Liability assessment
- Adjudication
- Supply chain management
- Subrogation and Recoveries
- Claim Settlement
- Claims Audit
- Reserving
- Personal Injury claims
- Fraud Checks
- 3rd Party Payments
- Debt management
Legal Services
- Personal Injury Claims Processing & Litigation Support
- Regulatory Research
- Contract Management & Corporate Legal Services
- Company Secretarial Services
- Research Support
- Legal Transcriptions
Insurance Accounting
- Accounts Payable
- Accounts Receivable
- Financial Reporting
- Regulatory Reporting
- Payroll Processing
- Treasury
- Capital Management
- General Ledger
- Financial Planning and Analysis
- Asset Management
- Commissions Management
- Policy Holder Accounting
- Investment Reporting
- Tax Preparation
Insurance Analytics
- Data Modelling
- Pricing Support
- Business Intelligence
- Visualisation
- Catastrophe Modelling
- Insight Generation
- Sales and Distribution
Optimize Your Business Growth by Hiring a Team of Experienced Professionals
Why Choose ISW for Insurance Outsourcing Services
ISW drives business optimization and transformation with its best-in-class insurance outsourcing services. Our deep domain expertise has been gained over the course of partnering with clients across a wide range of back-office support services for more than a decade. We are a platform-agnostic, data-driven outsourcing organization with proven experience in service delivery and process transformation.
Our wide range of insurance BPO services include claims management, policy administration, underwriting support, insurance accounting, analytics, and legal support. Our back-office support have improved channels leading to increased customer adoption, enhanced customer experiences aiding in cross-selling and new upselling, harnessed data to help client teams take better business decisions.
With client context and purpose at its core, ISW partners with insurers in their journey to transform, strengthen and lead.
Who we serve
Carriers
Helping insurance carriers gain a competitive advantage in the marketplace with our proven customized insurance outsourcing solutions.
MGAs
Enabling MGAs build capabilities on specialized businesses and risks with our deep domain expertise and data-driven insights.
Wholesalers
Powering insurance wholesalers sharpen their areas of specialty and be more dynamic with our best-in-class insurance outsourcing services.
Retail Brokers
Partnering with insurance retail brokers to widen their market share by improving their customer experiences with our proven back-office services.
Testimonials
Latest Blogs
Build your understanding of the insurance worlds’ trends, technology and disruptions
Avoid Growth Pangs – Outsource to Insurance BPO Services Providers
Marketplaces are rife with the frenzy caused by disruptions that include COVID-19, the ongoing Russia-Ukraine fallout, and the resulting threats of global recession on one hand, and digital convergence on the other. Most insurers have pivoted well and are growing by widening and diversifying their product offerings to meet the requirements of this ‘new world’....
Decoding The Importance of Customer Centricity in The Insurance Sector
A customer’s experience is the single factor that has the biggest impact on their loyalty. According to the State of Connected Customer survey, 84% of customers believe that a company’s customer experience is just as crucial as its goods or services. Despite this, there is an enormous gap between what customers want and what most...
Everything you Need to Know About Insurance Business Process Outsourcing
Several issues plagued the current insurance industry landscape. On the one hand, insurers have to contend with strict laws and fierce competition. They struggle with shrinking operational margins. Customers’ rising expectations for top-notch services make navigating the market even more difficult. Operating in such a setting is challenging, and you will need more than just...
ISW has been working with insurers across the globe to provide transformed operating models that help them in being more responsive to their customers.
We help break-free from challenges of the legacy systems and help you with reimagined insurance processes that improve efficiencies and cash flow with our:
Insurance outsourcing experience of over a decade
Exposure to servicing more than 30+ clients across every segment of the insurance business
Best-in-class benchmarking standards curated from client processes through the years
500+ insurance experts with deep expertise across insurance business specifics and regulations
