End-to-end Insurance Outsourcing Services

In recent years, risk management has been undergoing a sea change owing to risks brought forth by the pandemic, human conflicts, and erratic weather behavior. These have necessitated the re-working of risk modelling by insurers, and in the re-imagining of their operating models. To combat these pressures, insurance outsourcing services provider has become a prime consideration for insurers around the world.

ISW has been at the forefront of the operations’ optimization movement enabling organizations to transform their operations by reducing costs, and increasing flexibility and profitability. Our insurance operations outsourcing services help drive efficiencies, profitability, and growth in operations by increasing processing productivity, increasing the speed of product launches, and enhancing customer experiences. At ISW, the overall aim is to harness the powers of human ingenuity and technological advancements to establish sustainable lean processes that strengthen the core of an organization, and provide it a sturdy pad to grow.

New Business and Underwriting Support
  • Channel Support
  • Quotes
  • Premium Calculations
  • Sales / Quotes acceptance & Conversion
  • Actuarial Support
  • Exposure Assessment
  • Underwriting Support
  • Verification / Validation
  • Fulfilment
  • Follow up
  • Policy Issue
  • New Business Rating
Policy Administration
  • Policy Changes
  • Certificate Issuance and Re-issue
  • Adjustments / Endorsements / Rider & Coverage Changes
  • Lapses
  • Renewals and Quotes
  • Cancellations
  • Remittance
  • Reconciliations
  • Refunds
  • Billing
  • Premium Mode Change
  • Bank Changes
  • Premium Audits
Broking Services
  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration
  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration
Claims Management
  • Claim Setup
  • Liability assessment
  • Adjudication
  • Supply chain management
  • Subrogation and Recoveries
  • Claim Settlement
  • Claims Audit
  • Reserving
  • Personal Injury claims
  • Fraud Checks
  • 3rd Party Payments
  • Debt management
Insurance Accounting
  • Accounts Payable
  • Accounts Receivable
  • Financial Reporting
  • Regulatory Reporting
  • Payroll Processing
  • Treasury
  • Capital Management
  • General Ledger
  • Financial Planning and Analysis
  • Asset Management
  • Commissions Management
  • Policy Holder Accounting
  • Investment Reporting
  • Tax Preparation
Insurance Analytics
  • Distribution Analytics
  • Product Performance
  • Marketing Analytics
  • Claims Analytics Reserving
  • Underwriting Analytics
  • CAT Modelling Pricing
Certificate of Insurance
  • Processing COI
  • COI Management
  • COI Validation
  • Renewal Requests and Compliance Reporting
  • Revise Certificates After Renewals

Optimize Your Business Growth by Hiring a Team of Experienced Professionals

Insurance Outsourcing Services

Why Choose ISW for Insurance Outsourcing Services ?

ISW drives business optimization and transformation with its best-in-class insurance outsourcing services. Our deep domain expertise has been gained over the course of partnering with clients across a wide range of insurance support outsourcing services for more than a decade. We are a platform-agnostic, data-driven outsourcing company with proven experience in service delivery and process transformation.

Our wide range of insurance BPO services include claims management, policy administration, underwriting support, insurance accounting, analytics, and legal support. Our insurance outsourcing services have improved channels leading to increased customer adoption, enhanced customer experiences aiding in cross-selling and new upselling, harnessed data to help client teams take better business decisions.

With client context and purpose at its core, ISW partners with insurers in their journey to transform, strengthen and lead.

Who we serve

Insurance Company


Helping insurance carriers gain a competitive advantage in the marketplace with our proven customized insurance outsourcing solutions.
Insurance MGAs Icon


Enabling MGAs build capabilities on specialized businesses and risks with our deep domain expertise and data-driven insights.
Insurance Wholesalers Icon


Powering insurance wholesalers sharpen their areas of specialty and be more dynamic with our best-in-class insurance outsourcing services.
Insurance Retail Brokers

Retail Brokers

Partnering with insurance retail brokers to widen their market share by improving their customer experiences with our proven insurance outsourcing services.


Owing to compulsions triggered by the pandemic, we decided to outsource some of our basic insurance processes. With ISW as out outsourcing partner, we gained confidence in the exercise early on and embarked on a mutually beneficial relationship. The team at ISW that works on our processes function like our extended team – they transitioned the processes swiftly, and reached the regular stage of operations within the stipulated timelines.
Insurance AgencyHouston, Taxes
ISW has been a reliable partner in our journey to streamline our policy administration tasks. What was once a haphazard process, is now marked by a carefully-created checklist that serves as a reference point for mandatory to-dos. In addition, the ISW team has removed redundancies from the process, helping us work on a lean and efficient operating model that not only saves time and costs, but also makes room for further improvements.
P & C Insurance AgencyMiami, FL
Our underwriting business had been plagued by inefficiency chiefly because of the time our team spent on non-core activities. We had been unable to provide instant turnarounds to our stakeholders thereby losing sizeable business. As outsourcing partners, ISW helped us by taking over our non-core activities, streamlining the tasks and making the process so responsive that we have been able to plug our revenue leakages considerably.
An Insurance BrokerSan Jose, California
ISW had been managing a number of our insurance back-office processes. Owing to their superb service delivery and technical skills, we entrusted them with our data analytics process about a year ago. The team’s data exploration has helped us sharpen our risk evaluation process, and has enhanced our overall decision making. Thanks to them, there has been an increase in profitability.
An Insurance WholesalerPhoenix, Arizona
The pandemic had brought our business face-to-face with unexpected business disruption. ISW’s steady partnership with us during this period proved to be a savior. Their team ensured businesss continuity even in the most difficult of times, readily reworked on volume fluctuations, and most importantly, helped us design an operating model that was very responsive to our customers. We are now reaping the benefits of the goodwill so generated.
An Insurance CarrierNorfolk, Virginia

Latest Blogs

Build your understanding of the insurance worlds’ trends, technology and disruptions

AI in Insurance – A Revolution in the Making
8 Feb, 2024
AI in Insurance – A Revolution in the Making
Artificial Intelligence (AI) was a term coined by emeritus Stanford Professor John McCarthy in 1955. He defined AI as “the science and engineering of making intelligent machines.” Since then, AI has evolved into a multidisciplinary field encompassing various technologies and methodologies that simulate human-like intelligence in machines. AI in the insurance industry is one such...
A Complete Guide to Insurance Back Office Operations
11 Jan, 2024
A Complete Guide to Insurance Back Office Operations
Insurance back-office operations is projected to reach $24.6 billion by 2032, growing at a CAGR of 12.3% from 2023 to 2032, according to a survey by Allied Market Research. We already know that back-office operations are the administrative functions of an organization that are vital for its functioning, but which do not directly contribute to...
Automated Insurance Underwriting: Empowering Insurtech for Scalability
15 Dec, 2023
Automated Insurance Underwriting: Empowering Insurtech for Scalability
Automated insurance underwriting is the process where robotic process automation (RPA) and artificial intelligence (AI) software underwrites the risk of potential clients. — Insider Intelligence It assesses and evaluates insurance applications and determines the associated risk. The significance of automated insurance underwriting is increasing for its transformative impact on efficiency and risk assessment. As it...

ISW has been working with insurers across the globe to provide transformed operating models that help them in being more responsive to their customers.

We help break-free from challenges of the legacy systems and help you with reimagined insurance processes that improve efficiencies and cash flow with our:

Insurance outsourcing experience of over a decade
Exposure to servicing more than 30+ clients across every segment of the insurance business
Best-in-class benchmarking standards curated from client processes through the years
500+ insurance experts with deep expertise across insurance business specifics and regulations
Contact Us
floating-icon floating-button-icon