End-to-end Insurance
Outsourcing Services

In recent years, risk management has been undergoing a sea change owing to risks brought forth by the pandemic, human conflicts, and erratic weather behavior. These have necessitated the re-working of risk modelling by insurers, and in the re-imagining of their operating models. To combat these pressures, insurance outsourcing services has become a prime consideration for insurers around the world.

ISW has been at the forefront of the operations’ optimization movement enabling organizations to transform their operations by reducing costs, and increasing flexibility and profitability. Our insurance outsourcing services help drive efficiencies, profitability, and growth in operations by increasing processing productivity, increasing the speed of product launches, and enhancing customer experiences. At ISW, the overall aim is to harness the powers of human ingenuity and technological advancements to establish sustainable lean processes that strengthen the core of an organization, and provide it a sturdy pad to grow.

New Business and Customer Acquisition

  • Agency and Broking Services
  • Contracting
  • Renewals
  • Commissions
  • Billing
  • Campaigns Management
  • Data Analytics

Underwriting and Policy Admin

  • Underwriting Support
  • Quotes, Binders, Submissions
  • Policy Setup and Issuance
  • Mid-term Adjustments
  • Credit Control
  • Cancelations
  • Renewals
  • Endorsements
  • Compliance support
  • Certificate Re-issue
  • Lapses
  • Renewals and Quotes

Broking Services

  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration
  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration

Claims Management

  • Claim Setup
  • Liability assessment
  • Adjudication
  • Supply chain management
  • Subrogation and Recoveries
  • Claim Settlement
  • Claims Audit
  • Reserving
  • Personal Injury claims
  • Fraud Checks
  • 3rd Party Payments
  • Debt management

Insurance Accounting

  • Accounts Payable
  • Accounts Receivable
  • Financial Reporting
  • Regulatory Reporting
  • Payroll Processing
  • Treasury
  • Capital Management
  • General Ledger
  • Financial Planning and Analysis
  • Asset Management
  • Commissions Management
  • Policy Holder Accounting
  • Investment Reporting
  • Tax Preparation

Insurance Analytics

  • Data Modelling
  • Pricing Support
  • Business Intelligence
  • Visualisation
  • Catastrophe Modelling
  • Insight Generation
  • Sales and Distribution

Optimize Your Business Growth by Hiring a Team of Experienced Professionals

Why Choose ISW for Insurance Outsourcing Services

ISW drives business optimization and transformation with its best-in-class insurance outsourcing services. Our deep domain expertise has been gained over the course of partnering with clients across a wide range of back-office support services for more than a decade. We are a platform-agnostic, data-driven outsourcing organization with proven experience in service delivery and process transformation.

Our wide range of insurance BPO services include claims management, policy administration, underwriting support, insurance accounting, analytics, and legal support. Our back-office support have improved channels leading to increased customer adoption, enhanced customer experiences aiding in cross-selling and new upselling, harnessed data to help client teams take better business decisions.

With client context and purpose at its core, ISW partners with insurers in their journey to transform, strengthen and lead.

Who we serve

Insurance Carriers Icon


Helping insurance carriers gain a competitive advantage in the marketplace with our proven customized insurance outsourcing solutions.
Insurance MGAs Icon


Enabling MGAs build capabilities on specialized businesses and risks with our deep domain expertise and data-driven insights.
Insurance Wholesalers Icon


Powering insurance wholesalers sharpen their areas of specialty and be more dynamic with our best-in-class insurance outsourcing services.
Insurance Retail Brokers

Retail Brokers

Partnering with insurance retail brokers to widen their market share by improving their customer experiences with our proven back-office services.


Owing to compulsions triggered by the pandemic, we decided to outsource some of our basic insurance processes. With ISW as out outsourcing partner, we gained confidence in the exercise early on and embarked on a mutually beneficial relationship. The team at ISW that works on our processes function like our extended team – they transitioned the processes swiftly, and reached the regular stage of operations within the stipulated timelines.
Insurance AgencyHouston, Taxes
ISW has been a reliable partner in our journey to streamline our policy administration tasks. What was once a haphazard process, is now marked by a carefully-created checklist that serves as a reference point for mandatory to-dos. In addition, the ISW team has removed redundancies from the process, helping us work on a lean and efficient operating model that not only saves time and costs, but also makes room for further improvements.
P & C Insurance AgencyMiami, FL
Our underwriting business had been plagued by inefficiency chiefly because of the time our team spent on non-core activities. We had been unable to provide instant turnarounds to our stakeholders thereby losing sizeable business. As outsourcing partners, ISW helped us by taking over our non-core activities, streamlining the tasks and making the process so responsive that we have been able to plug our revenue leakages considerably.
An Insurance BrokerSan Jose, California
ISW had been managing a number of our insurance back-office processes. Owing to their superb service delivery and technical skills, we entrusted them with our data analytics process about a year ago. The team’s data exploration has helped us sharpen our risk evaluation process, and has enhanced our overall decision making. Thanks to them, there has been an increase in profitability.
An Insurance WholesalerPhoenix, Arizona
The pandemic had brought our business face-to-face with unexpected business disruption. ISW’s steady partnership with us during this period proved to be a savior. Their team ensured businesss continuity even in the most difficult of times, readily reworked on volume fluctuations, and most importantly, helped us design an operating model that was very responsive to our customers. We are now reaping the benefits of the goodwill so generated.
An Insurance CarrierNorfolk, Virginia

Latest Blogs

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How Data Analytics is Transforming the Insurance Industry
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How Data Analytics is Transforming the Insurance Industry
According to the Market Research Report published by Fortune Business Insights in April 2023 for the base year 2022, “The global big data analytics market size was valued at $271.83 billion in 2022”. Of this, the Banking and Financial Services and Insurance (BFSI) industry holds 23%, one of the biggest chunk. The report further adds,...
Outsourced Insurance Partner – Core Technology Enabler
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With technology, changing customer expectations, and regulatory changes fast shaping a different future, the insurance industry is on the cusp of significant change. Of these, insurance technology, or insurtech, is making sweeping transformations of insurance operations. From improving customer experiences to enhancing underwriting and risk management, insurtech is disrupting the industry by offering new business...
Avoid Growth Pangs – Outsource to Insurance BPO Services Providers
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Avoid Growth Pangs – Outsource to Insurance BPO Services Providers
Marketplaces are rife with the frenzy caused by disruptions that include COVID-19, the ongoing Russia-Ukraine fallout, and the resulting threats of global recession on one hand, and digital convergence on the other. Most insurers have pivoted well and are growing by widening and diversifying their product offerings to meet the requirements of this ‘new world’....

ISW has been working with insurers across the globe to provide transformed operating models that help them in being more responsive to their customers.

We help break-free from challenges of the legacy systems and help you with reimagined insurance processes that improve efficiencies and cash flow with our:

Insurance outsourcing experience of over a decade
Exposure to servicing more than 30+ clients across every segment of the insurance business
Best-in-class benchmarking standards curated from client processes through the years
500+ insurance experts with deep expertise across insurance business specifics and regulations
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