Insurance Back Office Support

Worldwide, the insurance industry is going through a phase of disruption owing to changes in the markets, business climate and in widening client requirements. In this ever-changing environment, it has become imperative for insurers to evolve with more impactful value proposition for their customers and stakeholders. In the backdrop of these changes, insurance back office services have acquired wider importance and greater urgency.

After all, smart and efficient insurance back office support cannot only be a pillar of strength to insurance carriers, but can also drive their transformation, new market forays and product enhancements.

Insurance Support World is at the forefront of the back office industry guiding insurance companies through these imperatives of changing times and requirements. We custom design process-driven solutions for each segment of the industry addressing every aspect of the function, driving efficiencies through our well-charted operating models and making them resilient and future-ready.

Our domain expertise has been strengthened through years of servicing a wide spectrum of clients across the globe. Our end-to-end insurance back office solutions provide 360-degree value to client organisations. The goal is to streamline processes, establish quality protocols, transform the function, and make it capable to take on increased challenges in the marketplace.
New Business and Underwriting Support
  • Channel Support
  • Quotes
  • Premium Calculations
  • Sales / Quotes acceptance & Conversion
  • Actuarial Support
  • Exposure Assessment
  • Underwriting Support
  • Verification / Validation
  • Fulfilment
  • Follow up
  • Policy Issue
  • New Business Rating
Policy Administration
  • Policy Changes
  • Certificate Issuance and Re-issue
  • Adjustments / Endorsements / Rider & Coverage Changes
  • Lapses
  • Renewals and Quotes
  • Cancellations
  • Remittance
  • Reconciliations
  • Refunds
  • Billing
  • Premium Mode Change
  • Bank Changes
  • Premium Audits
Broking Services
  • Prospect Profiling
  • Placement and Submission Support
  • Invoicing
  • Policy Administration
  • Claims
  • Data Analytics
  • Business Intelligence and Insights
Claims Management
  • Claim Setup
  • Liability assessment
  • Adjudication
  • Supply chain management
  • Subrogation and Recoveries
  • Claim Settlement
  • Claims Audit
  • Reserving
  • Personal Injury claims
  • Fraud Checks
  • 3rd Party Payments
  • Debt management
Insurance Accounting
  • Accounts Payable
  • Accounts Receivable
  • Financial Reporting
  • Regulatory Reporting
  • Payroll Processing
  • Treasury
  • Capital Management
  • General Ledger
  • Financial Planning and Analysis
  • Asset Management
  • Commissions Management
  • Policy Holder Accounting
  • Investment Reporting
  • Tax Preparation
Insurance Analytics
  • Distribution Analytics
  • Product Performance
  • Marketing Analytics
  • Claims Analytics Reserving
  • Underwriting Analytics
  • CAT Modelling Pricing
Certificate of Insurance
  • Processing COI
  • COI Management
  • COI Validation
  • Renewal Requests and Compliance Reporting
  • Revise Certificates After Renewals

Who We Serve

Insurance Support World caters to the full spectrum of insurance clients from carriers, MGAs to wholesalers and retail brokers.

Insurance Company


Our insurance experts provide specialized solutions to carriers across various domains, including home and property, life, disability, health, and automobile.
Insurance MGAs Icon


Our premium insurance back office services, like underwriting, policy management, and claims administration, ensure that MGAs are future-ready.
Insurance Wholesalers Icon


Insurance Support World assists wholesalers across critical geographic regions, managing their business and building new go-to-market strategies.
Insurance Retail Brokers

Retail Brokers

Our insurance back office solutions have strengthened customer relationships and helped them drive business growth and expansion.

Optimize Your Business Growth by Hiring a Team of Experienced Professionals

Why Choose Us as Your Insurance Back Office Services Provider?

Providing insurance back office services to over 100 global customers
Exclusive Insurance Competency Center lead by industry experts
99% success in handling projects
Re-imagined operating models for flexibility and agility
Quality-driven process transformation
Driving continuous productivity through data-driven process improvements
Enabling cost optimization through automation of low value work


Insurance Support World, our partner in back-office service for core insurance functions, has been instrumental in bringing significant efficiency into our processes. What started with streamlining data at the input level, and restructuring process flows to cut out non-value-added activities, gradually led to the emergence of revised operating models that are lean and which make efficient use of resources. These have reduced our operating costs significantly giving us better profitability.
Insurance AgencyHouston, Taxes
When we started working with Insurance Support World, our processes were cumbersome and time-taking. This was especially true for our claims management and our commissions management functions. Verifications, allocations, payments took a long time to process resulting in high costs. The ISW team streamlined these, brought in efficiency and flexibility that stabilized and strengthened the processes, and enabled us to focus into new-markets strategies.
P & C Insurance AgencyMiami, FL
We have been working with Insurance Support World for more than two years now. Through this period, they have automated a whole bunch of the processes that were tedious and time-taking, including processing of forms and follow-ups. With the processes getting smarter and more efficient, our customer experience metrices have improved. On the whole, we have been able to carve out a niche for ourselves in the traditional carrier segment.
An Insurance BrokerSan Jose, California
Insurance Support World has helped us redesign our routine back-office processes, making them straightforward and intuitive for policyholders. These have, in turn, resulted in heightened customer delight, giving us a lot more good name in the market. We attribute a large chunk of our business growth in the last two quarters to increased confidence and repeat business of our clients. Team ISW sure have set us on the right path!
An Insurance WholesalerPhoenix, Arizona
We have been able to deliver seamless experience to our customers across multiple channels owing to the sturdy backend support by Insurance Support World. They have given us an edge with respect to documentation management, data management and customer service. And so, despite the problems posed by the pandemic, we have been able to increase our customer base across existing and new states. All on the basis of our strong back-office. Thanks ISW!
An Insurance CarrierNorfolk, Virginia

Latest Blogs

Build your understanding of the insurance worlds’ trends, technology and disruptions

AI in Insurance – A Revolution in the Making
8 Feb, 2024
AI in Insurance – A Revolution in the Making
Artificial Intelligence (AI) was a term coined by emeritus Stanford Professor John McCarthy in 1955. He defined AI as “the science and engineering of making intelligent machines.” Since then, AI has evolved into a multidisciplinary field encompassing various technologies and methodologies that simulate human-like intelligence in machines. AI in the insurance industry is one such...
A Complete Guide to Insurance Back Office Operations
11 Jan, 2024
A Complete Guide to Insurance Back Office Operations
Insurance back-office operations is projected to reach $24.6 billion by 2032, growing at a CAGR of 12.3% from 2023 to 2032, according to a survey by Allied Market Research. We already know that back-office operations are the administrative functions of an organization that are vital for its functioning, but which do not directly contribute to...
Automated Insurance Underwriting: Empowering Insurtech for Scalability
15 Dec, 2023
Automated Insurance Underwriting: Empowering Insurtech for Scalability
Automated insurance underwriting is the process where robotic process automation (RPA) and artificial intelligence (AI) software underwrites the risk of potential clients. — Insider Intelligence It assesses and evaluates insurance applications and determines the associated risk. The significance of automated insurance underwriting is increasing for its transformative impact on efficiency and risk assessment. As it...

ISW brings over 15+ years of industry experience and a team of 500+ professionals serving a wide range of clients worldwide, leveraging our insurance niche skills, expertise, and experience for higher operational productivity and process optimization.

ISW acts as a partner in growth by adding value to unleash your limitless potential.

Since 2009, global experience in delivering insurance BPO solutions
Skilled team of experts with proven success in generating process efficiencies
Well-defined workflows to reduce delays and errors
24x7 operations to deliver the time zone advantage
Creating operational efficiencies and growth opportunities within your organization
Cost-effective services in keeping with competitive industry standards
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