Insurance Back Office Support
Worldwide, the insurance industry is going through a phase of disruption owing to changes in the markets, business climate and in widening client requirements. In this ever-changing environment, it has become imperative for insurers to evolve with more impactful value proposition for their customers and stakeholders. In the backdrop of these changes, insurance back-office services have acquired wider importance and greater urgency.
After all, smart and efficient insurance back-office support cannot only be a pillar of strength to insurance carriers, but can also drive their transformation, new market forays and product enhancements.
Insurance Support World is at the forefront of the back-office industry guiding insurance companies through these imperatives of changing times and requirements. We custom design process-driven solutions for each segment of the industry addressing every aspect of the function, driving efficiencies through our well-charted operating models and making them resilient and future-ready.
Our domain expertise has been strengthened through years of servicing a wide spectrum of clients across the globe. Our end-to-end insurance back-office solutions provide 360-degree value to client organisations. The goal is to streamline processes, establish quality protocols, transform the function, and make it capable to take on increased challenges in the marketplace.
Our Insurance Back Office Services
New Business and Customer Acquisition
- Agency and Broking Services
- Contracting
- Renewals
- Commissions
- Billing
- Campaigns Management
- Data Analytics
Underwriting and Policy Admin
- Underwriting Support
- Quotes, Binders, Submissions
- Policy Setup and Issuance
- Mid-term Adjustments
- Credit Control
- Cancelations
- Renewals
- Endorsements
- Compliance support
- Certificate Re-issue
- Lapses
- Renewals and Quotes
Broking Services
- Prospect Profiling
- Placement and Submission Support
- Invoicing
- Policy Administration
- Claims
- Data Analytics
- Business Intelligence and Insights
Claims Management
- Claim Setup
- Liability assessment
- Adjudication
- Supply chain management
- Subrogation and Recoveries
- Claim Settlement
- Claims Audit
- Reserving
- Personal Injury claims
- Fraud Checks
- 3rd Party Payments
- Debt management
Legal Services
- Personal Injury Claims Processing & Litigation Support
- Regulatory Research
- Contract Management & Corporate Legal Services
- Company Secretarial Services
- Research Support
- Legal Transcriptions
Insurance Accounting
- Accounts Payable
- Accounts Receivable
- Financial Reporting
- Regulatory Reporting
- Payroll Processing
- Treasury
- Capital Management
- General Ledger
- Financial Planning and Analysis
- Asset Management
- Commissions Management
- Policy Holder Accounting
- Investment Reporting
- Tax Preparation
Insurance Analytics
- Data Modelling
- Pricing Support
- Business Intelligence
- Visualisation
- Catastrophe Modelling
- Insight Generation
- Sales and Distribution
Who We Serve
Insurance Support World caters to the full spectrum of insurance clients from carriers, MGAs to wholesalers and retail brokers.
Carriers
Our insurance experts provide specialized solutions to carriers across various domains, including home and property, life, disability, health, and automobile.
MGAs
Our premium back-office services, like underwriting, policy management, and claims administration, ensure that MGAs are future-ready.
Wholesalers
Insurance Support World assists wholesalers across critical geographic regions, managing their business and building new go-to-market strategies.
Retail Brokers
Our insurance back-office solutions have strengthened customer relationships and helped them drive business growth and expansion.
Optimize Your Business Growth by Hiring a Team of Experienced Professionals
Insurance Support World Practice Highlights:
Providing insurance BPO solutions to over 100 global customers
Exclusive Insurance Competency Center lead by industry experts
LOMA-certified
99% success in handling projects
Re-imagined operating models for flexibility and agility
Quality-driven process transformation
Driving continuous productivity through data-driven process improvements
Enabling cost optimization through automation of low value work
Testimonials
Latest Blogs
Build your understanding of the insurance worlds’ trends, technology and disruptions
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ISW brings over 15+ years of industry experience and a team of 500+ professionals serving a wide range of clients worldwide, leveraging our insurance niche skills, expertise, and experience for higher operational productivity and process optimization.
ISW acts as a partner in growth by adding value to unleash your limitless potential.
Since 2009, global experience in delivering insurance BPO solutions
Skilled team of experts with proven success in generating process efficiencies
Well-defined workflows to reduce delays and errors
24x7 operations to deliver the time zone advantage
Creating operational efficiencies and growth opportunities within your organization
Cost-effective services in keeping with competitive industry standards
