Insurance Support World’s Solution:
Insurance Support World (ISW) embarked on a transformative journey to eliminate system inefficiencies and overcome bottlenecks in the claim life cycle. By implementing key business strategies such as effective communication, adopting the right approach, optimizing workforce distribution, and implementing flawless tracking systems, ISW achieved remarkable improvements in quality, productivity, and overall operating costs. Our comprehensive understanding of the process enable us to streamline the process step-by-step:
- Streamlined Processes: We reorganized similar processes based on complexity and type, resulting in overall efficiency gains within a short timeframe.
- Skill-based Team Selection: Recognizing the importance of skill sets, We selectively assembled teams and appointed specialist group leaders to ensure successful project completion.
- Emphasis on Communication: We dedicated a specific individual for client interaction, emphasizing effective communication throughout the claim process.
- Six Sigma Implementation: The adoption of the Six Sigma program maximized team members’ productivity and motivated them to meet assigned targets.
- Automated Claim Distribution: We leveraged software to automatically assign claims to team members, reducing manual effort and enabling timely reporting.
- Reduced Processing Time: Through re-engineered processes, We significantly minimized the time between claim receipt and forwarding to legal counsel, resulting in a remarkable 90% increase in claim processing speed.