Insurance Case Studies

Case Studies

Outsource Function: Claims processing and Customer service

In order to get rid of system inefficiencies and to overcome the claim life cycle , Insurance Support World decided to make significant changes in the company’s key processes. By making use of some business strategies such as effective communication, implementation of six sigma approach, distributing workforce processes and flawless tracking systems, ISW was not only able to enhance the quality and productivity but also bring about a fall in the overall operating cost...

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Outsource function: Insurance Agency Back Office Services

Insurance Support World was shortlisted as a preferred partner to support their requirements. We devised solutions where customer focuses on the expanding the market and Insurance Support World provides all the back office support. A core team was setup to understanding the customer requirements, systems and processes. An onsite transition manager assisted in the knowledge transfer and seamless transition of tasks to Indian operation in a phased manner...

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