Marketplaces are rife with the frenzy caused by disruptions that include COVID-19, the ongoing Russia-Ukraine fallout, and the resulting threats of global recession on one hand, and digital convergence on the other. Most insurers have pivoted well and are growing by widening and diversifying their product offerings to meet the requirements of this ‘new world’....
Insurance customer experience and satisfaction are paramount in the industry. However, it may not seem as for many in the industry as they are still in the early implementation phase of digitalization. Furthermore, the expectations of the customers are rapidly increasing. People are looking for quick, personalized services in all their daily aspects of life....
We all are aware of the disruption the insurance industry is experiencing especially from all sides. A significant challenge of adapting to the new normal has come up after the COVID-19 outbreak, and insurers need to find more ways to deal with it. Besides, the growing competition in the market (that was already there before...
With the ever-changing regulations, growing customer demand, changes in customer behavior, and market dynamics, the insurance business is becoming complicated, especially in today’s dynamic business environment. The hyper-competitiveness in the insurance industry regularly gives rise to several challenges that make insurance companies go through difficulties managing the overall business and processes. One of the common...
