Business17 Nov, 2023by Diana Krall
Enhancing Insurer Success with Superior Insurance Customer Experience
Insurance customer experience (CX) is the sum total of every interaction, online and offline, that an insurance company has with its policyholder throughout the customer lifecycle. Positive customer experiences build trust, satisfaction, and loyalty. This in turn drives the organization’s strategic goals, profitability, and growth. It is therefore imperative for every insurance organization to ensure...
