Marketplaces are rife with the frenzy caused by disruptions that include COVID-19, the ongoing Russia-Ukraine fallout, and the resulting threats of global recession on one hand, and digital convergence on the other. Most insurers have pivoted well and are growing by widening and diversifying their product offerings to meet the requirements of this ‘new world’....
13 Mar, 2023Posted By Diana KrallA customer’s experience is the single factor that has the biggest impact on their loyalty. According to the State of Connected Customer survey, 84% of customers believe that a company’s customer experience is just as crucial as its goods or services. Despite this, there is an enormous gap between what customers want and what most...
20 Feb, 2023Posted By Diana KrallSeveral issues plagued the current insurance industry landscape. On the one hand, insurers have to contend with strict laws and fierce competition. They struggle with shrinking operational margins. Customers’ rising expectations for top-notch services make navigating the market even more difficult. Operating in such a setting is challenging, and you will need more than just...
The insurance sector, for the past several years, has been seeing several changes across industries. Especially in a recent couple of years, most insurance lines have been in flux due to several reasons. Insuretech, data-driven operations, new entrants disrupting the industry and increasing competition, and the ever-changing and growing customer demands are a few factors...
